Refund Policy

Refund Policy for Online Payments – Bill Dube Inc.

At Bill Dube Inc, we value our customers and aim to provide a seamless and satisfactory experience with our online payment process. Our refund policy has been designed to address any concerns or issues that may arise. Please take note of the following refund policy guidelines for online payments made to Bill Dube Inc:

Deposit Refunds

• Deposits made for vehicle purchases through our online payment portal are fully refundable if the purchase is canceled within 10 days from the date of the initial transaction.
• Refund requests must be submitted in writing via email to [email protected] within the stipulated cancellation period
• Refunds will be processed within 10 business days from the receipt of a valid refund request.

Vehicle Reservation Fee:

• Reservation fees are required to secure a vehicle for a specific period. These fees are refundable if the reservation is canceled within 10 days prior to the scheduled pickup or purchase date.
• To request a refund for a reservation fee, customers must notify us via email at [email protected] within the specified cancellation period.
• Refunds for reservation fees will be processed within 10 business days from the date of cancellation.

Partial Payments or Down Payments

• Down payments or partial payments made toward a vehicle purchase are refundable under certain circumstances.
• If the vehicle purchase does not proceed due to reasons beyond the customer's control (e.g., vehicle unavailability, major discrepancies, etc.), a refund request should be submitted in writing to [email protected].
• Refunds for down payments or partial payments will be reviewed on a case-by-case basis and processed within 10 business days.

Non-Refundable Items

• Certain fees or charges, such as administrative fees, processing fees, or additional services rendered, may not be eligible for a refund. These non-refundable items will be explicitly communicated at the time of payment.

• Refund Processing
• All refund requests must be made via email to [email protected] , stating the reason for the refund and providing the necessary transaction details.
• Refunds will be issued to the original payment method used during the transaction.

• Amendments to the Refund Policy
• Bill Dube Inc reserves the right to make changes or updates to this refund policy. Any modifications will be communicated on our website and will be effective immediately upon posting.

This refund policy is subject to the terms and conditions outlined in our sales agreements and online payment terms. Customers are encouraged to review all terms and agreements before making any online payments.

For further inquiries or clarification regarding our refund policy, please contact us at 603-749-5500 or [email protected].

Bill Dube Inc reserves the right to exercise discretion in exceptional cases that fall outside the stated policy.

Thank you for choosing Bill Dube Inc.

We appreciate your business and aim to provide excellent service throughout your vehicle purchasing journey.